CANCEL Your Subscription
If you wish to cancel your subscription, we are sad to see you go.
DID YOU KNOW THAT YOU CAN PAUSE YOUR SUBSCRIPTION?
You can PAUSE your subscription for up to 3 months, which will allow you to keep the same low price and no shipping fee.
To cancel your subscription, click on the bar below. If you need help, we have outlined the steps below that you will take.
Step 1: Provide your email address
Please provide the email address you used to create the subscription. If you are unsure which one you may have used, look at the invoice emails we send each month and use that email address.
Click the green “Continue” button
IMPORTANT!
Your one-time password to access your management portal will expire after 5 minutes! Please have your email open before starting.
If the one-time password expires, no worries! You can click the “Resend one time password” link.
Step 2: Check your email inbox
We will send an email just like this from “Beth Kellam" (Our Founder) with the subject line: “Your One-Time Password (OTP)
Please copy this password and return to the window where you entered your email address.
Remember, your one time password will expire after 5 minutes.
IMPORTANT!
Do not close the webpage window you used you enter your email address.
Step 3: Enter your One Time Password
Return to the window where you entered your email address and paste or type your password.
Click the green “Login” button.
If the passcode has expired, just click the “Resend the one time password” link and we will send you another!
Step 4: Select your subscription
Once you are logged in, please click on the name of the subscription program at the top of the page in order to CANCEL it. If you have more than one active subscription, you will need to select and cancel each subscription.
Step 5: Select “Cancel Subscription”
There will be a set of links below your shipping address. Select the link called “Cancel Subscription”
Step 6: Please, let us know why you are canceling.
Your feedback is priceless. Please take a moment to let us know why you are no longer interested in out UTI prevention program.
Step 7: Confirm your Subscription has been canceled
Once complete you will see an orange bar across the top of the Subscription Details screen confirming that your subscription has been canceled.
If you change your mind, you may click the reactivate subscription link.
Thank you for your business!